Friday, April 22, 2022

Quality Review for Brand New Day HMO Keith Torkelson

Assignment – “How to give us 5 Stars”
Requesting Vendor = Brand New Day HMO
A Bright HealthCare Company

Feature Photo – Keith “Buster” Torkelson promoting BND



Feature Image, Approach & Assignment to remain at the top

New Approach – Progressive

We normally write the whole study before publishing it.  Starting April of 2022 we are going to publish progressively until we are Satisfied with our effort.  We use our literacy efforts for several reasons.  One is to express ourselves.  A few more are to express our concerns.  In due course we process.  We are going to share high impact concerns mixed with lower impact concerns.  One of our biggest concerns right now is Brand New Day mediated dental care.  When we are Satisfied we will publish a summary and a summative Mentalation Solutions Group (MSG) Stars Score.

Last Reviewed: 20220422-F:

Associated Post(s)

Friday, March 11, 2022
Affordable Healthcare Glitch – Brand New Day insurance associated out-of-pocket expenses 2021
https://brandnewdayhmo.blogspot.com/2022/03/affordable-healthcare-glitch-brand-new.html

Friday, April 22, 2022

Quality Review for Brookhurst McFadden Dental Group for Keith Torkelson
https://brandnewdayhmo.blogspot.com/2022/04/quality-review-for-brookhurst-mcfadden.html

20220425-M: Brand New Day Update

The Open-ended Assignment

Figure - From BND Newsletter


20220425-M: Likelihood of 5.0 Consumer Rated Stars

Over time Brand New Day (BND) has mailed out their quarterly “The Healthy Habit” Newsletter.  We here at Mentalation Solutions Group (MSG) did not receive a BND Newsletter for Winter Quarter 2022.  More often than not BND asks its’ consumers such as Keith “Buster” Torkelson MS to rate their service and “Give us 5.0 stars”.  Stars ratings are on open-ended effort.  The Centers for Medicare and Medicaid Services (CMS) more often than not awards Stars yearly to Health Insurance agencies such as BND.  With their 2021 rating for BND CMS awarded BND was 3.5 CMS Stars.  Based on CMS scores BND has improved slightly since 2012.  From the consumer angle COVID has taken its’ toll on BND’s services and supports


20200608 From BND

Twitter

20220425-M: Brand New Day HMO update by Keith “Buster” Torkelson MS: CMS Stars Objective #brandnewday https://brandnewdayhmo.blogspot.com/2022/04/quality-review-for-brand-new-day-hmo.html

20220427-W: Legacy Stars Publications

Find below links to some of our Brand New Day (BND) related publications.  In them we address Stars scoring, Behavioral Health Doctors (BHDs), and Quality of Life (QOL) Assessment.

HEALTHMAN_By Keith Torkelson MS_UCD Educated Pathology

http://healthman2059.blogspot.com/

Friday, December 7, 2018

This report addresses CMS Stars related Acronyms and Terminology.  In addition it introduces a formula for determining a CMS Stars score.  The formula being our beta version is not complete.  Descriptions of HEDIS, CAHPS, and HOS are included with the acronyms.


Rimal B. Bera, MD Evaluated by Keith E Torkelson MS as a Doctor On-Call – LiveX

http://the-torkel-saga-2059.blogspot.com/2016/11/rimal-b-bera-md-evaluated-by-keith-e.html

Nov 20, 2016

In this report we focus on Behavioral Health Doctors (BHDs) as well as aspects of their practices.  It is part of our Christmas Report Card (CRC) 2016.  We compare serveral BHDs with which Keith “Buster” Torkelson MS has lived experience LiveX).  Yet the main BHD we address in Doctor Rimal B. Bera.  We also consider Doctor Clayton Lon Chau.  Doctor David Dobos is our control doctor.

Assessment Evaluation for Brand New Day by Keith E. Torkelson – M.Sci.

http://brandnewdayhmo.blogspot.com/2017/08/assessment-evaluation-for-brand-new-day.html

Aug 4, 2017

In this report we address CMS Stars in Depth centered about Brand New Day Buster’s insurance provider.  We also briefly discuss some of those we distribute our reports about. We include some lings to Quality Of Life (QOL) Assessments.  We briefly address Doctor Andrew Inglis.
20220427-W: Priorities

Keith “Buster” Torkelson is now sixty-three (63) years old.  He is retired and living on a fixed income.  Monies and gifts from the Orange County Health Care Agency (OCHCA) have dried up.  For Buster now affordable health care means no out-of-pocket.  We used stimulus monies last year (2021) for Buster’s dental work.  Our priorities are to address concerns that are time sensitive and about expectations for the near future.  The time sensitive items are containing costs with dental work and our monthly Healthy Food benefit.  Brand New Day (BND) has a Rewards program.  They owe us at least $50.00 for completing our annual Wellness Visit (Physical).  Last year we relied on Buster BND helper to push the AWV reward through.  Yet, it is too much work for him therefore we will submit a formal complaint to BND Corporate.  Last year for the first time Buster suffered co-pays with his Dermatologist.  The procedure was called MOHS.  There is a chance that Buster may have another MOHS this next year (2022).  After we get going on our complaints we will finish up this report.

Figure – BND Dated MAR 05 22 – Rewards Program


No Twitter




Quality Review for Brookhurst McFadden Dental Group for Keith Torkelson

 Feature Image (Collage)

“keith torkelson dent”

Google Images for keith torkelson dent


New Approach

Normally we write a complete paper or article and then publish it as a lump.  This time we will attempt to publish progressively.  We will periodically add a paragraph or so until we feel satisfied with our efforts and the results thereof.

Requirements & Specifications

Last Reviewed: 20220422-F:

Associated Post

Friday, March 11, 2022

Affordable Healthcare Glitch – Brand New Day insurance associated out-of-pocket expenses 2021

https://brandnewdayhmo.blogspot.com/2022/03/affordable-healthcare-glitch-brand-new.html

20220426-TU: BMDG Mixed Messages

Below is a recent email from the dentist that served Keith “Buster” Torkelson MS during 2021 and some years prior.  During 2021 and so far in 2022 we get mixed messages from Brookhurst McFadden Dental Group (BMDG).  The dentist indicates that he would like to keep “Buster” as a valued account.  Rather recently BMDG has had a turnover of clerical staff.  The last time Buster visited the office the clerical gal on the left gave Buster the impression to go away.  At the same time we get the email below indicating BMDG wishes us to stay.  It is now in the fourth month of the year (2022) and BMDG clerical cannot get Buster re-assigned back to them after the new insurance assigned him to a less convenient dental office.  We are planning to send our primary BMDG dental a letter after we receive the refund of monies Buster has on account as promised by the gal on left (clerical).  We may have misread the gal on lefts hostility towards Buster.  There is a chance she is having personal problems with the job.

Recent Email from BMDG

You're overdue for your dental appointment at Brookhurst McFadden Dental Group

Brookhurst McFadden Dental Group

brookhurstmcfaddendentalgroup@demandforced3.com

To: Keith Torkelson - Mon, Mar 21 at 7:56 AM (2022)

Just Checking in!

Keith, friendly reminder - we haven't seen you in a while and you're due for your next appointment. Regular cleanings and treatment are an important part of a healthy lifestyle.

Schedule an appointment today to make sure we can get you in!

Call Us at (714) 531-5770 or Request Appointment Online

If you have any questions, please call us at (714) 531-5770.

See you soon, Brookhurst McFadden Dental Group

Tweet

20220426-TU: Update: Brand New Day HMO – Appointment – Brookhurst McFadden Dental Group by Keith Torkelson #brandnewday #brookhurstmcfadden https://brandnewdayhmo.blogspot.com/2022/04/quality-review-for-brookhurst-mcfadden.html

[TWITTER IMAGE]



20220425-M: Dental Update

Presenting Problem(s) - Refund and Assignment

Last year Keith “Buster” Torkelson MS was insured by Brand New Day (BND).  BND carried Liberty Dental as its’ dental insurance.  With Liberty Dental Buster was assigned to Brookhurst McFadden Dental Group (BMDG).  For service year 2022 BND decided to go with a new (old) dental insurer.  Buster’s BND mediated dental insurance is Delta Dental.  Delta Dental automatically assigned Buster a dental office different from BMDG.  BMDG has some of our cash in their account.  For a few reasons other than having Buster’s money on account Buster wanted to stay with BMDG.  He has tried at least once per month: January, February, and March to get reassigned back to BMDG.  Today is April 20, 2022 (W) he stopped in the office for help.  The clerical gal seated on the left angrily said try again in a month.  Just as Buster was leaving he decided to ask for a refund.  Now Buster gets to take for a test drive the Dental office assigned him to this year by Delta Dental. 

Twitter

20220425-M: Update: Brand New Day HMO – Delta Dental – Brookhurst McFadden Dental Group by Keith Torkelson #brandnewday #brookhurstmcfadden https://brandnewdayhmo.blogspot.com/2022/04/quality-review-for-brookhurst-mcfadden.html