Google Plus
Information
Brand New Days Annual
Grade Report - PART I of II
Health & Human Services - Christmas Report Card 2017
by
Vested Members Including KE Torkelson, M.Sci. – Pathology (2017)
Parent Agency Brand
New Day HMO
Skip to Part II of II
[INSERT LINK TO PART II OF II]
[INSERT PARTNERS HERE]
Christmas Report Card 2017 - Community Partners
-
[INSERT INVOICE]
CRC 2017 Work Efforts and Invoice - Discounted
20171127-M: Acronyms &
AcroCodes
-
|
|||
AcroCode
|
Meaning
|
||
A&T
|
Accountability &
Transparency
|
||
AHSS
|
All Have Same Staff
|
||
ALH
|
Anaheim Lighthouse
|
||
BH
|
Behavioral Health
|
||
BHS
|
Behavioral Health
Services
|
||
BSA
|
Boy Scouts of America
|
||
CCCHC
|
Central City Community Health Center
|
||
CIK
|
Certification Is Known
|
||
CRC
|
Christmas Report Card (MSG)
|
||
DHCS
|
California Department of Health
Care Services
|
||
DTGI
|
Due To Greater Involvement
|
||
LCSW
|
Licensed Clinical Social Worker
|
||
MFT
|
Marriage & Family Therapist
|
||
MHSA
|
Mental Health Services Act
(California)
|
||
MOHS
|
Mohs surgery is
a precise surgical technique used to treat skin cancer
|
||
MSG
|
Mentalation(s) Solutions Group
|
||
NATO
|
Not Able To Observe
|
||
ND
|
No Degree
|
||
OC
|
Orange County
|
||
OCHCA
|
Orange County Health Care
Agency
|
||
OON
|
Out Of Network
|
||
PA
|
Physician’s Assistant
|
||
PCP
|
Primary Care Physician
|
||
PE
|
|||
PEV
|
Performance Earned Value
|
||
PN
|
Psychiatric Nurse
|
||
QSGM
|
Quick Score
Grade Method
|
||
QSM
|
Quick Score Method
|
||
QSSM
|
Quick Score
Stars Method
|
||
T&A
|
Testers &
Assessors
|
||
TNTC
|
Too Numerous to Count
|
||
VPAI
|
Vitals-Plus
Assessment Instrument
|
||
-
|
Cipher – Acronyms (AcroCodes) for
CRC 2017
Note: This is not a complete list
because we define acronym meanings in due course.
Abstract – Executive Summary
It took us over five (5) years to arrive at this format. This report is centered about MSG’s healthcare provider Brand New Day (Universal Care) HMO. Prior to being served by Brand New Day (BND) we were served and supported by Kaiser So CAL, the Orange County Health Care Agency, and HealthNet to name a few. Now it amazes us here at MSG how large our BND Network has become. This document charts our External Quality Review efforts about BND. We call it our Annual Christmas Report Card or CRC. Our 2017 CRC is framed about our prior builds. BND as rated by the Centers for Medicare & Medicaid Services (CMS, 2017) as a 3.0 Stars program with 5.0 being the best. This report contains some odd twenty-five (25) tables. The tables include various dimensions of the BND Consumer Experience. The theme for the tables is “Rate Your…” Our Rate Your Lab (RYL) material is presented as a standalone. We left our “Rate Your Attorney” for being too Out Of Scope. Overall we here at MSG score BND higher on average than the 3.0 Stars awarded by CMS. Last, we offer up a bit of our Lived Experience or LiveX as needed (PRN). We are about to graduate to a new Behavioral Health Doctor. He is briefly addressed in this report. We have high hopes for this any new partnerships we mettle out in 2018. Wow! 2018 can you believe it! :o)
It took us over five (5) years to arrive at this format. This report is centered about MSG’s healthcare provider Brand New Day (Universal Care) HMO. Prior to being served by Brand New Day (BND) we were served and supported by Kaiser So CAL, the Orange County Health Care Agency, and HealthNet to name a few. Now it amazes us here at MSG how large our BND Network has become. This document charts our External Quality Review efforts about BND. We call it our Annual Christmas Report Card or CRC. Our 2017 CRC is framed about our prior builds. BND as rated by the Centers for Medicare & Medicaid Services (CMS, 2017) as a 3.0 Stars program with 5.0 being the best. This report contains some odd twenty-five (25) tables. The tables include various dimensions of the BND Consumer Experience. The theme for the tables is “Rate Your…” Our Rate Your Lab (RYL) material is presented as a standalone. We left our “Rate Your Attorney” for being too Out Of Scope. Overall we here at MSG score BND higher on average than the 3.0 Stars awarded by CMS. Last, we offer up a bit of our Lived Experience or LiveX as needed (PRN). We are about to graduate to a new Behavioral Health Doctor. He is briefly addressed in this report. We have high hopes for this any new partnerships we mettle out in 2018. Wow! 2018 can you believe it! :o)
Method – Brief
In the process of developing our Christmas Report Card (CRC) for Health and Human Service (HHS) practitioners we created several assessment tools. One of these is our Vitals-Plus Assessment Instrument (VPAI). We started with a foundation of the typical Rate Your Doctor provided on-line by “Vitals.com”. We found that Vitals’ seven (7) -item instrument was inadequate to catch the HHS service experience. Thus we extended the Vitals tool by sixteen (16) items we feel appends better resolution to the standard seven-item. Our Mentalation(s) Solutions Group (MSG) Vitals-Plus segment has twenty-three items. We will share our Theta Version with a link to follow. We tested the Theta Version with one of our most important and error prone transactions – monthly scheduling. Our methods behind the scenes are not as important at this time to share. At this time we focus about results. Below is a table of some of the filters we run for this our Annual Christmas Report Card (CRC) evaluation.
In the process of developing our Christmas Report Card (CRC) for Health and Human Service (HHS) practitioners we created several assessment tools. One of these is our Vitals-Plus Assessment Instrument (VPAI). We started with a foundation of the typical Rate Your Doctor provided on-line by “Vitals.com”. We found that Vitals’ seven (7) -item instrument was inadequate to catch the HHS service experience. Thus we extended the Vitals tool by sixteen (16) items we feel appends better resolution to the standard seven-item. Our Mentalation(s) Solutions Group (MSG) Vitals-Plus segment has twenty-three items. We will share our Theta Version with a link to follow. We tested the Theta Version with one of our most important and error prone transactions – monthly scheduling. Our methods behind the scenes are not as important at this time to share. At this time we focus about results. Below is a table of some of the filters we run for this our Annual Christmas Report Card (CRC) evaluation.
-
|
|||
Assessment Driven Filter
|
Note If Any
|
||
-
|
|||
Vitals
|
|||
Vitals-Plus
|
|||
BMH Standard
|
|||
Post Charter Specifications
|
|||
Records Management
|
MSG Documentation Standards
|
||
Problem Solving-Plus
|
|||
GYG & BMH Filters
|
Administration &
Administrators
|
||
CSUF Teaching Program Framework
|
|||
Resource Management
|
|||
MHSA Process Fidelity
|
|||
BSA Law (Virtues)
|
Measures True Friends
We left it out
|
||
-
|
Built on Our Vitals-Plus Method
(VPM)
For this report we use our Quick Score Method (QSM). As we address an individual or agency we perform mental math. Since we have performed so many rigorous Vital-Plus evaluations we memorized the questions (a filter) and ran the experiment (agency or individual) against our mental map. In general, for us all test samples scored better with our QSM than by full blown granular assessments. What follows are MSG’s CRC marks across many people and multiple agencies. Enjoy!
For this report we use our Quick Score Method (QSM). As we address an individual or agency we perform mental math. Since we have performed so many rigorous Vital-Plus evaluations we memorized the questions (a filter) and ran the experiment (agency or individual) against our mental map. In general, for us all test samples scored better with our QSM than by full blown granular assessments. What follows are MSG’s CRC marks across many people and multiple agencies. Enjoy!
Link to Vitals-Plus Theta Version
Charter Info - Google + Information
Satisfaction Survey for Health and Human Services Founded on Vitals dot Com
Charter Info - Google + Information
Satisfaction Survey for Health and Human Services Founded on Vitals dot Com
Post Title
MSG Vitals-Plus Assessment Instrument
– Applied to Central City Community Health Center – By KE Torkelson
(MS-Pathology) – Context of Annual Christmas Report Card (MSG, 2017)
http://brandnewdayhmo.blogspot.com/2017/11/msg-vitals-plus-assessment-instrument.html
Aside - Filtering and Filters - Computing
In computing filtering is the processing or treating with a filter.
“In computer programming, a filter is…designed to examine each input…request for certain qualifying criteria and then process or forward it accordingly…used in other operating systems. A filter…takes input data, makes some specific decision about it and possible transformation of it, and passes it…in a kind of pipeline. Usually, a filter does no input/output operation on its own.”
Keith Edward Torkelson, MS – LiveX – Christmas Report Card 2016 – Grade Your Health Network – Quality Assurance in Health Care
Christmas Report Card (2017)
Scope of Work Part I of II - Last Updated: 20171124-F: Christmas Report Card –
Work Efforts – FE=Fully Executed – About 3 Iterations Each
Christmas Report Card (2017)
Scope of Work Part I of II - Last
Updated: 20171124-F: Christmas Report Card – Work Efforts – FE=Fully Executed –
About 3 Iterations Each
Last Updated: 20171119-SUN:
[INSERT DOCTOR HANLEY]
Moving Forward
Delta Dental - Getting A Helpful Real Person
Aside - Filtering and Filters - Computing
In computing filtering is the processing or treating with a filter.
What is filter? - Definition from
WhatIs.com
AppDev › Programming
Posted by: Margaret Rouse“In computer programming, a filter is…designed to examine each input…request for certain qualifying criteria and then process or forward it accordingly…used in other operating systems. A filter…takes input data, makes some specific decision about it and possible transformation of it, and passes it…in a kind of pipeline. Usually, a filter does no input/output operation on its own.”
Scoring – Stars, Grade Points,
Grades, Binary
We here at MSG concentrate about three (3) quantitative scoring methods. First, Stars scores with 5.0 Stars being best. A Stars system is used by the Centers for Medicare & Medicaid Services (CMS) when scoring providers such as Kaiser. Stars are also the system online rating services such as Vitals uses for rating healthcare professionals. Second, we use the Grade Point system common for an educational setting. A Grade Point of 4.0 (and sometimes 4.5) indicates the highest performance. We didn’t include any of our in house assessment tool results/scoring yet we more often than not MSG scores applying a binary interval (0.0 = No and 1.0 = Yes).
2016 - Results Up Front (RUF) - Feature
As you will see we featured doctor TQN (Dermatologist) in our results up front section. This Christmas Report Card (CRC) idea was born to share our gratitude with our highest performing doctor. History - We first shared with doctor TQN for Christmas 2014 via a hand delivered Christmas Report Card. One of TQN’s strongest features was and is providing for Informed Consent. In addition, he is a really nice person with very good bedside manner.
We here at MSG concentrate about three (3) quantitative scoring methods. First, Stars scores with 5.0 Stars being best. A Stars system is used by the Centers for Medicare & Medicaid Services (CMS) when scoring providers such as Kaiser. Stars are also the system online rating services such as Vitals uses for rating healthcare professionals. Second, we use the Grade Point system common for an educational setting. A Grade Point of 4.0 (and sometimes 4.5) indicates the highest performance. We didn’t include any of our in house assessment tool results/scoring yet we more often than not MSG scores applying a binary interval (0.0 = No and 1.0 = Yes).
2016 - Results Up Front (RUF) - Feature
As you will see we featured doctor TQN (Dermatologist) in our results up front section. This Christmas Report Card (CRC) idea was born to share our gratitude with our highest performing doctor. History - We first shared with doctor TQN for Christmas 2014 via a hand delivered Christmas Report Card. One of TQN’s strongest features was and is providing for Informed Consent. In addition, he is a really nice person with very good bedside manner.
[ON TOUCH UP INSERT LINK TO CRC
2016]
Saturday, December 10, 2016 –
Quality Control - CRC (MSG, 2016)Keith Edward Torkelson, MS – LiveX – Christmas Report Card 2016 – Grade Your Health Network – Quality Assurance in Health Care
2017 - Results Up Front (RUF) –
Feature - Revised
You will see that rather than discuss much this year we focus on delivering the data. Therefore RUF does not apply very much for 2017. We will continue to hand deliver course-cards to a few of our highest performers such as doctor TQN.
Lived Experience (MSG-LiveX)
We here at MSG deliver our Brand New Day centered reports probono. Our primary reward is that we get to share a bit of Lived Experience (MSG-LiveX). Since we chartered our first Blogger Post back on September 19, 2012 we have found that we are including less and less LiveX. Our LiveX publications draw more readers.
You will see that rather than discuss much this year we focus on delivering the data. Therefore RUF does not apply very much for 2017. We will continue to hand deliver course-cards to a few of our highest performers such as doctor TQN.
Lived Experience (MSG-LiveX)
We here at MSG deliver our Brand New Day centered reports probono. Our primary reward is that we get to share a bit of Lived Experience (MSG-LiveX). Since we chartered our first Blogger Post back on September 19, 2012 we have found that we are including less and less LiveX. Our LiveX publications draw more readers.
Section of Honor - Dedication and Inspiration
We Here at MSG Would Like To Honor Our Late Doctor John F Hanley
We Here at MSG Would Like To Honor Our Late Doctor John F Hanley
“Hanley, John F., M.D., passed
away Dec. 10, 2013. He is survived by his wife, Helen; daughters, Karyl L. and
Rhonda J; step daughter, Leslie A. Robles; step son, Bruce A McIntyre; three
grandchildren, Kristen, Derek and Brooke; two great grandsons, Carson and
Brandon; and niece, Leigh Ann McCoy.
Published in Orange County Register on Dec. 13, 2013”
“John was a dedicated person to
his family, friends and patients and an attribute to the development and
success of Fountain Valley Regional Hospital. His friendship to my wife and I
during our active medical career years will always be cherished. Our
condolences to his family and especially to his wife, Helen, who became to
endear as well.” (Dr. Rudy & Dorothy Baldoni - December 13, 2013) - Newport
Beach, CA
MSG’s Brief - Doctor Hanley (PCP)
Basically, our patient-doctor relationship with Doctor Hanley (JFH) began in 1961 when we were two (2) years of age. We do not remember our first appointment yet when we asked him some fifteen years later JFH stated his medical records indicated it was for a head bump. The first time we remember seeing a doctor other than JFH in the role of Primary Care Physician (PCP) was at UC Davis circa 1983. We had contracted Pneumonia trying to adjust to riding our bike in: Rain, Sleet, Cold, Wind and Darkness (and more cold). From our first visit onward, doctor Hanley saw us on average more than once per year. We attribute our being able to type with all ten digits to his care. He repaired both our left thumb and left pinky finger. We also attribute being a live, period, to his care. What seemed like every year we suffered from serious nose and throat infections.
Basically, our patient-doctor relationship with Doctor Hanley (JFH) began in 1961 when we were two (2) years of age. We do not remember our first appointment yet when we asked him some fifteen years later JFH stated his medical records indicated it was for a head bump. The first time we remember seeing a doctor other than JFH in the role of Primary Care Physician (PCP) was at UC Davis circa 1983. We had contracted Pneumonia trying to adjust to riding our bike in: Rain, Sleet, Cold, Wind and Darkness (and more cold). From our first visit onward, doctor Hanley saw us on average more than once per year. We attribute our being able to type with all ten digits to his care. He repaired both our left thumb and left pinky finger. We also attribute being a live, period, to his care. What seemed like every year we suffered from serious nose and throat infections.
Signature Reflects Mechanical Wellbeing
Side Effects From Medication Can Destroy Penmanship
At Risk
Yearly, we were at an elevated risk of dying. Our risk was contained due to JFH’s antibiotic and peripheral care selections. He was very smart to rotate antibiotics and peripheral treatments. I remember when he moved from Benadryl [SPELLED] to Chlor-Trimeton Oral [SPELLED]. Chlor-Trimeton much helped us out. We have one last note. Our aunt (JMB) alive and aged 92 (B 1925), a cigarette smoker, completely refutes second hand smoke as a risk factor. We grew up 1959-1964 immersed in smoke filled air. One last disclosure: We were injured (1963-1970) by other people so badly that we routinely required Doctor Hanley to mend us back together in his role as a surgeon. JFH was weak when it came to addressing causalities about our health.
Yearly, we were at an elevated risk of dying. Our risk was contained due to JFH’s antibiotic and peripheral care selections. He was very smart to rotate antibiotics and peripheral treatments. I remember when he moved from Benadryl [SPELLED] to Chlor-Trimeton Oral [SPELLED]. Chlor-Trimeton much helped us out. We have one last note. Our aunt (JMB) alive and aged 92 (B 1925), a cigarette smoker, completely refutes second hand smoke as a risk factor. We grew up 1959-1964 immersed in smoke filled air. One last disclosure: We were injured (1963-1970) by other people so badly that we routinely required Doctor Hanley to mend us back together in his role as a surgeon. JFH was weak when it came to addressing causalities about our health.
LiveX - Original Sin
Through applying MSG’s Promising Practice – Structural Temporal Reconciliation (MSG-STR) - we have reworked (processed) the times in life we have sinned. Most if not ALL the time we come to the conclusion that our Original Sin was at age four (4) we smoked one of our Aunt’s cigarettes. It was very early in the morning. Our Uncle, my Aunt’s husband, had left for work at Sears and Roebuck [SPELLED] Los Angeles before six (6) AM. We got up, went to the kitchen, found my Aunt’s pack of cigarettes, and lit one cigarette using the gas range. This gas range technique we learned from mimicking our elder role models. Before we could finish our first cigarette Aunt Joyce appeared asking Keith Edward are you smoking cigarettes. Our response is: No! Walla Original Sin!
Through applying MSG’s Promising Practice – Structural Temporal Reconciliation (MSG-STR) - we have reworked (processed) the times in life we have sinned. Most if not ALL the time we come to the conclusion that our Original Sin was at age four (4) we smoked one of our Aunt’s cigarettes. It was very early in the morning. Our Uncle, my Aunt’s husband, had left for work at Sears and Roebuck [SPELLED] Los Angeles before six (6) AM. We got up, went to the kitchen, found my Aunt’s pack of cigarettes, and lit one cigarette using the gas range. This gas range technique we learned from mimicking our elder role models. Before we could finish our first cigarette Aunt Joyce appeared asking Keith Edward are you smoking cigarettes. Our response is: No! Walla Original Sin!
Seguing Back On Track
Now we make a transition from
text to our tables of findings (results) smoothly and without
interruption. We start with our work
progress list that also acts as a table of contents. We address some twenty facets for Satisfaction. Our primary focus is our current health
provider Brand New Day (BND).
Promoting - Brand New Day Subsidy
24 Hours Fitness Membership
We Use It for Yoga
Brand New Day Baseline 2017
3.0 CMS Stars - MSG's Performance Distribution
Theme: Rate or Rate Your…
20171124-F: Classification –
Scope of Work Progress List – Part I of II
-
|
||||
Classification
|
Progress
Iterations
FE
|
Distribution
Sharing by Hand
|
Overall
Trend
|
|
-
|
||||
1-MD – PCP – Family Doctors
|
FE
|
|||
2-MD Specialists
|
FE
|
TQN
|
||
3-MD Behavioral Health
|
FE
|
|||
-
|
||||
Administration
|
||||
Clerical Records
|
||||
Clerical Scheduling
|
FE
|
Bethany
|
||
Customer Service
|
||||
Dentist
|
||||
Theme: Rate or Rate Your…
20171124-F: Classification –
Scope of Work Progress List – Part II of II
Classification
|
Progress
Iterations
FE
|
Distribution
Sharing by Hand
|
Overall
Trend
|
|
Family
|
||||
-
|
||||
Help – Case Worker (Manager)
|
Derek
|
|||
Help – Clerical
|
FE
|
Derek
|
||
Help – Clinical
|
||||
Help – Life Coach
|
||||
-
|
||||
Lab [SEPARATE]
|
FE
|
|||
Lawyers
[HELD BACK OUT OF SCOPE]
|
||||
LCSW-LMFT-RN Etc.
|
||||
Supervisors
|
||||
Surgeon
|
FE
|
|||
Testing & Assessors
|
||||
Claims Department
Claims Management Team
|
||||
Rate Your Program(s)
|
FE
|
|||
-
|
Sharing by Blog
Even though we manually deliver a
few reports (course cards) by hand we rely on Blogging with Blogger to reach
greater numbers of people that may benefit from our findings.
-
PEV
Our Performance Earned Value (PEV) concept originates back to April 26, 2011 when we were working with the OCHCA Data Outcomes Advisory Committee. Since we were volunteering instead of merit increases we requested quantitative assessments or PEVs for our performance and contributions. For example, we put in a good deal of time creating a Resilience Assessment Tool. Paid county staff created their own Resilience Assessment Tool. We ran them in tandem and they yielded similar scores about the same subject(s). We saw another application for PEV also. Many of the OCHCA programs indicated that they were using Best Practices. Even though a strategy or process was deemed a Best Practice it didn’t make sense to declare it a Best Practice until it was proven about the new application. Thus Best Practices really are not best until they achieve promising quantified PEVs. We classify our Christmas Report Card as a Promising Practice or a PeePee or Double P. The way we determine if this edition of our CRC is approaching best is by how many Page Views it earns on Blogger. One hundred viewers would be Satisfactory for us. Oh! We almost forgot – If Brand New Day makes good on our invoice that would also indicate additional and value added about Performance Earned Value (PEV).
-
PEV
Our Performance Earned Value (PEV) concept originates back to April 26, 2011 when we were working with the OCHCA Data Outcomes Advisory Committee. Since we were volunteering instead of merit increases we requested quantitative assessments or PEVs for our performance and contributions. For example, we put in a good deal of time creating a Resilience Assessment Tool. Paid county staff created their own Resilience Assessment Tool. We ran them in tandem and they yielded similar scores about the same subject(s). We saw another application for PEV also. Many of the OCHCA programs indicated that they were using Best Practices. Even though a strategy or process was deemed a Best Practice it didn’t make sense to declare it a Best Practice until it was proven about the new application. Thus Best Practices really are not best until they achieve promising quantified PEVs. We classify our Christmas Report Card as a Promising Practice or a PeePee or Double P. The way we determine if this edition of our CRC is approaching best is by how many Page Views it earns on Blogger. One hundred viewers would be Satisfactory for us. Oh! We almost forgot – If Brand New Day makes good on our invoice that would also indicate additional and value added about Performance Earned Value (PEV).
Remembering the Good Old DaZe
-
Search
TorkBase “PEV” – Sample of Performance Earned Value Jobs
-
|
||||
TimeStamp
|
Group
|
Nature
|
||
20110426
|
Data Outcomes Advisory
Committee
|
Resilience and Empowerment
|
||
20110616
|
Technology Advisory Committee
|
Consumer Computers
|
||
20120118
|
Consumer Training Program
|
Promote what worked
|
||
20140221
|
DHCS Advocacy
|
School Ten
|
||
20140221
|
Data Outcomes Revisited
|
|||
20170710
|
Brand New Day Helpers
|
Qualifies Helper Contributions
|
||
-
|
FYI – DHCS - California
Department of Health Care Services
"DHCS is the backbone of California's health care safety net, helping millions of low-income and disabled Californians each and every day. ... About one-third of Californians receive health care services financed or organized by DHCS, making the department the largest health care purchaser in California.” Jul 21, 2017
-"DHCS is the backbone of California's health care safety net, helping millions of low-income and disabled Californians each and every day. ... About one-third of Californians receive health care services financed or organized by DHCS, making the department the largest health care purchaser in California.” Jul 21, 2017
Brand New Day (BND) Network is
the Network
For the purposes of this study Brand New Day is the network. It actually boggles us how many providers we have or now work with in the BND Network. Our comrades are oblivious to over half of these BND health-based resources.
For the purposes of this study Brand New Day is the network. It actually boggles us how many providers we have or now work with in the BND Network. Our comrades are oblivious to over half of these BND health-based resources.
Rate Your Primary Care Physicians
Filter = MSG Vitals-Plus – Stars
Scoring
MD – PCP – Family Doctors
IN AND OUT of BND Network
-
|
||||||
ID
Character
|
Quick
Stars
QSM
|
Trend
|
Staff
QSM
|
Key
Transaction(s)
|
||
Chester D Mojica
|
4.5
|
Pos
|
4.5
|
Physical 2017 Best Yet
|
||
John F Hanley
|
3.5
|
Neg
|
5.0
|
TNTC
|
||
Everett M. Gee
[SPELLED]
|
5.0
|
Flat
|
4.5
|
Sexual Health Coaching
|
||
Clark
|
1.0
|
Neg
|
4.0
|
Adverse Reaction to Rabies
Vaccine – Mismanaged
No Informed Consent
|
||
-
|
Last Reviewed: 20171105-SUN: 1-MD
– PCP – Family Doctors – In and Out of BND Network
[INSERT DOCTOR HANLEY]
Our Family Doctor and Surgeon
John F Hanley
FYI – Feature Doctor Clark -
Preventative Rabies Vaccination
We addressed our family doctor John F Hanley in the Section of Honor. Here we will briefly mention a doctor we crossed paths with in 1988. We had been accepted to the UC Davis School of Veterinary Medicine. Our cohort was some odd 115 students. Before school started for fall quarter of 1988 we were instructed to show up at the UC Davis – Cowell [SPELLED] Student Health Center. Because Vet Students' are at risk for contracting Rabies we were given a prophylactic Rabies Vaccine. People really do not understand this method for human vaccination as compared to a remedial approach. Keeping it short as possible, during the summer of 1988 we would have been considered highly functional. Six months after the vaccine our functionality tanked. We estimate we lost 75 points out of 100 about our Global Assessment of Functioning (GAF). When we visited Doctor Clark the doctor that vaccinated us he gave us Tylenol for our headache. What a mess! We have said it before and will say it again. As we keep pondering the Rabies Driven Sequela or Sequelae [SPELLED] our solution becomes more elegant or simplified. FYI – Sequela [SPELLED] might be described as a condition that is the consequence of a previous disease or injury. We will share the latest incarnation of our Vet Med Rabies Story hopefully soon. What occurred to us is very rare. Most in our support structure including Doctor Clark and Associate Dean Hansen at the time were caught off guard.
We addressed our family doctor John F Hanley in the Section of Honor. Here we will briefly mention a doctor we crossed paths with in 1988. We had been accepted to the UC Davis School of Veterinary Medicine. Our cohort was some odd 115 students. Before school started for fall quarter of 1988 we were instructed to show up at the UC Davis – Cowell [SPELLED] Student Health Center. Because Vet Students' are at risk for contracting Rabies we were given a prophylactic Rabies Vaccine. People really do not understand this method for human vaccination as compared to a remedial approach. Keeping it short as possible, during the summer of 1988 we would have been considered highly functional. Six months after the vaccine our functionality tanked. We estimate we lost 75 points out of 100 about our Global Assessment of Functioning (GAF). When we visited Doctor Clark the doctor that vaccinated us he gave us Tylenol for our headache. What a mess! We have said it before and will say it again. As we keep pondering the Rabies Driven Sequela or Sequelae [SPELLED] our solution becomes more elegant or simplified. FYI – Sequela [SPELLED] might be described as a condition that is the consequence of a previous disease or injury. We will share the latest incarnation of our Vet Med Rabies Story hopefully soon. What occurred to us is very rare. Most in our support structure including Doctor Clark and Associate Dean Hansen at the time were caught off guard.
FYI - Read More - Describing Post
Vaccination Symptoms
Health Education and Welfare
(HEW) - A Twilight Zone - Integration - "Kid's First" - By Various
20171114-TU: Page Views = 272 -
Publisher = Keith Torkelson - Chartered 3/1/15
Rate Your Doctor Class
Specialists
Filter = MSG Vitals-Plus – Stars
Scoring Method
20171027-F: Cast of Characters
Lister Lista
Service and Supports (Stars) – Middle Ground – Quick Score
MD Specialists – Including Dentist & Optometrist
Service and Supports (Stars) – Middle Ground – Quick Score
MD Specialists – Including Dentist & Optometrist
ALL IN NETWORK
-
|
||||||
ID
Character (Specialist)
|
PEV
|
Quick
Stars
QSM
|
Trend
|
Staff
QSM
|
Key
Transaction(s)
|
|
Nguyen,
Tien Quang
|
MD
|
5.0
|
Flat
|
5.0
|
Staff x 3
|
|
Roh,
Michael L
|
MD
|
5.0
|
Pos
|
5.0
|
Retina Reattachment Surgery
|
|
Mojica,
Chester Diokno
|
MD
|
4.5
|
Pos
|
4.5
|
Physical 2017
|
|
Smile Wide
Dentists
|
DDS
|
4.5
|
Pos
|
4.5
|
Fast and Efficient
|
|
Boyce,
James D.
|
MD
|
4.0
|
Neg
|
5.0
|
Inadequate warning about cornea
complication
|
|
Inman,
Ann
|
OD
|
3.0
|
Neg
|
5.0
|
Inadequate Eval of Floater
|
|
Saeed,
Maisun
|
DDS
|
2.5
|
Neg
|
3.0
|
Avoided TX Associated with
Losing Tooth
|
|
Krueger,
James J
|
MD
|
2.0
|
Neg
|
4.0
|
COPD Class and the case of
Speedy
|
|
Average
|
3.8
|
4.5
|
||||
-
|
Last Updated: 20171117-F: CRC for
2017
[INSERT TEAM BOYCE]
Eye Doctors - Team Boyce - OC Ophthalmology
Doctor Boyce is in the Middle
-
Rate Your MD
Behavioral Health Specialists – MDs
Filter = MSG Vitals-Plus – Stars Scoring Method
MD Specialists – Behavioral Health Specialists
Filter = MSG Vitals-Plus – Stars Scoring Method
MD Specialists – Behavioral Health Specialists
ALL IN NETWORK
-
|
||||||
ID
Character
|
PEV
|
Quick
Stars
QSM
|
Trend
|
Staff
QSM
|
Transaction(s)
|
|
Lee,
Bum Soo
2012-2017
|
Actual
|
4.0
|
Pos
|
4.5
|
Major problem pending discussion
|
|
Waknine, Raphael
[SPELLED]
|
Actual
|
3.0
|
Flat
|
3.0
|
Freaked us out in 2012 – Fired
him
|
|
Bera,
Rimal B
New January 2018
|
Higher Expectations
|
4.5
|
Pos
|
5.0
|
Listened to him present at 2
Annual MHA Meetings of the Minds
Due to Doctor Lee’s pending
retirement we are referred to Doctor Bera
|
|
-
|
Last Reviewed: 20171117-F: MD
Specialists – Behavioral Health Specialists – In BND Network for 2017
[INSERT DOCTOR BERA]
MSG Collage of Doctor Bera
We Find That Doctor Bera Has a Moderate Digital Presence
-
Dr. Rimal Bera as Captured by MSG
Associates wit John Henry Foundation (JHF)
MSG Captures Doctor Bera Presenting in Public
MOMs 2017
-
Doctor Bera Identified Two (2) Special Interests Outside of Promoting Medication
Cognitive Testing & Family Engagement
-
In the Day Circa 1990 The John Henry Foundation he Groups
These Groups were @ What is Now the MHA Orange Site Cafeteria
We were Treated to All-You-Can Drink Sodas
-
Promoting Medicine
You May Not Know That Big Pharm Pays
Doctor to Promote Medication in Public
-
FYI - Just Reach Out and Say Hi!
-
Progress Not Perfection – Error
Reduction – Context Rimal B Bera MD
We don’t expect perfection our of our Behavioral Health (BH) doctors. We do expect progress as indicated by PEVs using quantifiable results. With our strategy we went nearly completely subjective this time around. In prior reports we founded our reports on more objective data. We want our next Behavioral Health doctor RB Bera (RBB) MD to be our best BH doctor ever. We wish to inform him to the best of our abilities. Repeatedly we have found evidence that our BH Specialists have treated us inappropriately. We are changing doctors after we and Doctor Lee got it right for more than four (4) years. Change poses a risk that Doctor Bera may wish to experiment with us. Experimentation in this case would be attempting to fix us with new medication ignoring the fact that Clozapine works rather well. In the future it is going to be up to the doctors to share their error rates. Malpractice would not have a foot to stand on if it were not for MD generated errors.
We don’t expect perfection our of our Behavioral Health (BH) doctors. We do expect progress as indicated by PEVs using quantifiable results. With our strategy we went nearly completely subjective this time around. In prior reports we founded our reports on more objective data. We want our next Behavioral Health doctor RB Bera (RBB) MD to be our best BH doctor ever. We wish to inform him to the best of our abilities. Repeatedly we have found evidence that our BH Specialists have treated us inappropriately. We are changing doctors after we and Doctor Lee got it right for more than four (4) years. Change poses a risk that Doctor Bera may wish to experiment with us. Experimentation in this case would be attempting to fix us with new medication ignoring the fact that Clozapine works rather well. In the future it is going to be up to the doctors to share their error rates. Malpractice would not have a foot to stand on if it were not for MD generated errors.
Rate Your MD
Behavioral Health Specialists
Filter = MSG Vitals-Plus – Stars Scoring Method
Filter = MSG Vitals-Plus – Stars Scoring Method
OUT OF NETWORK
-
|
||||||
ID
Character
|
PEV
|
Quick
Stars
QSM
|
Trend
|
Staff
QSM
|
Transaction(s)
|
|
Chandler, David Royce
|
Actual
|
2.0
|
Neg
|
4.5
|
Took us Cold Turkey off Ambien
Led to Hospitalization
Led to Catastrophic Loss
|
|
Dobos, David M
|
Actual
|
5.0
|
Flat
|
4..0
|
Most Satisfied to Date
|
|
Singh, Ravinder P
|
Actual
|
3.5
|
Neg
|
3.0
|
Documentation Indicates that
she arrived at Wrong Conclusions
|
|
Last Reviewed: 20171118-SAT: MD
Specialists – Behavioral Health Specialists – In BND Network for 2017
-
Trends
There are two ways for a provider
to earn a Neg (Negative) Trend. One: We
see them now and their performance has decreased quantitatively. The other: We saw them in the past. While reworking a particular Crime Scene we become
enlightened as to how they were worse than we perceived earlier. A down side of earning 5.0 Stars is that the
trend may be stuck with Flat. So Flat
can be a good thing meaning doctor sustains their prior PEV or PEVs.
[INSERT DOCTOR DEUTSCH - They Call Him Arnie:o)]
Arnold P Deutsch MD - Behavioral Health
I Think He Is Retired Now
APD Had a Special Interest
He Treated Men as Chino Prison
Criteria - Felon - Use Crack - Require Medication
-
Rate Administration – In & Out of BND Network
Filter – BMH Standard – Stars Scoring Method
Filter – BMH Standard – Stars Scoring Method
IN AND OUT OF NETWORK
-
|
||||||
ID
Character
|
PEV
|
QSM
Stars
|
Trend
|
Staff
QSM
|
Transaction(s)
|
|
OCHCA
KM
|
Actual
|
5.0
|
Flat
|
5.0
|
Supervisor
For 8 Years
|
|
OCHCA
BMH (MS)
|
Control
Actual
|
4.5
|
Flat
|
4.5
|
Speaks to public 9 months of
the year
|
|
Meier, Diana
(LCSW, MPH)
|
Actual
|
4.5
|
Pos
|
3.0
|
Helpful and Engaged
Control for Emamian
|
|
Zager, Gary (MS)
|
Actual
|
3.0
|
Pos
|
4.5
|
Teacher - Student
|
|
Emamian,
Sofia
[SPELLED]
(MSW)
|
C/C w/BMH
|
2.0
|
Flat
|
3.0
|
Ghostlike
|
|
AVG Stars
|
3.8
|
4.0
|
||||
-
|
Last Updated: 20171103-F: Last
Reviewed: 20171114-TU:
OCHCA BMH = Mary Hale Director
Orange County Health Care Agency Behavioral Health Services. Deputy Director OCHCA.
FYI - Director Hales Resume:
[PDF] - Mary R. Hale, M.S. - County of Orange (5 Pages)
Mary R. Hale, M.S. – Executive
Management – Behavioral Health - Represent County at federal, state, and local
levels.
Program Directors – Director
Control – Mary R Hale
It wasn’t until we engaged about
the local and state implementation of the Mental Health Services Act (MHSA)
that we began to understand Directors.
To keep it short, Director Hale has been and is our HHS Director Control. It has been eight (8) or so years since we
risked talking to her in person. Will we
did so she immediately referred us away (Zager Principle, 2012). We score her highly yet she will probably
always remain our antagonist.
[INSERT SOFIA – AKA BND DIRECTOR EMAMIAN]
MSG Pirated This Photo of S. Emamian
-
Featured Administrator - Sofia Emamian, 60
About two (2) or more years ago BDN Director Meier just up and disappeared. She didn’t graduate before with us lingered a positive impression. Director Emamian took her place. We call Director Emamian the “Ghost in the Machine”. She has never talked one-on-one with us. We ask other members and comrades about her and they know little or nothing. We did a little online searching to find a Curriculum Vitae (CV) or Resume comparable to Director Hale’s Resume (more a CV).
FYI - Ghost in the Machine
About two (2) or more years ago BDN Director Meier just up and disappeared. She didn’t graduate before with us lingered a positive impression. Director Emamian took her place. We call Director Emamian the “Ghost in the Machine”. She has never talked one-on-one with us. We ask other members and comrades about her and they know little or nothing. We did a little online searching to find a Curriculum Vitae (CV) or Resume comparable to Director Hale’s Resume (more a CV).
FYI - Ghost in the Machine
“The Ghost in the Machine is a 1967 book about philosophical psychology
by Arthur Koestler. The title is a phrase (see ghost in the machine) coined by
the Oxford philosopher Gilbert Ryle to describe the Cartesian dualist account
of the mind–body relationship. Koestler shares with Ryle the view that the mind
of a person is not an independent non-material entity, temporarily inhabiting
and governing the body. The work attempts to explain humanity's tendency
towards self-destruction in terms of brain structure, philosophies, and its
overarching, cyclical political–historical dynamics, reaching the height of its
potential in the nuclear weapons arena.”
BND Director S Emamian – Dualism
The dualism that we see in Director Emamian is that she appears to be
present in body yet we do not see much of her mind. Another Ghost aspect is: Since a mind has
always been one way does not mean it cannot improve. At last check Director Emamian is about sixty
(60) years old. We recommend she derives
a 3-year Action Plan for self-reflection, accountability and
self-improvement. Of course the plan
would include Quantitative Outcome Measures (Quant-OM). We used to write five (5) year Action Plans
for ourselves. We based the timeframe on
Stalin’s Five Year Plans. Now we are
older so we adjust a reasonable timeframe about three (3) years.
Objective Reputation Score
Objective Reputation Score
Sofia Emamian, 60 - Rancho Palos Verdes, CA - MyLife.com
20171106-M: Reputation Score = 4.50 (1 Review)
Moving Forward
Original Art By MSG's Buster - Circa Late 1970s
Called SlugBug Seven (7)
-
Rate Your Records
Managers - Parent Document
Filter = Records Management (MSG Documentation Standards)
Clerical – Records
IN NETWORK
-
|
||||
ID or Cipher
|
Specialty/Roles
|
Status
|
Comment
|
|
-
|
||||
CDM
|
Primary Care (PCP)
|
Pending
|
Physical 2017
|
|
TQN
|
Dermatology
|
Pass
|
Pathology Lab Reports
|
|
BSL
|
Behavioral Health
|
Pass
|
Summary of Visit
|
|
JDB
|
Ophthalmology
|
Pending
|
Available on Patient Portal
|
|
Rol
|
Ophthalmology
|
Pass
|
Review Transaction Notes while ponying them to the counter
|
|
Inman
|
Optometry
|
Pending
|
||
BND
|
Behavioral Health
|
Fail
|
No Results Reported on the Prescribed Assessments we submitted
|
|
CCCHC
|
Total Health
|
Pass
|
Summary of Visit
|
|
Pass/Incidences =
|
4/8 = 50%
|
Satisfaction with Records Management/Managers
|
||
Last Reviewed: 20171119-SUN:
Satisfaction with Record Management Processes
-
Initials
The initials or acronyms do not
matter as much as the status.
[INSERT BND REWARD – A PEN]
Brand New Day Subsidy
"The pen is mightier than Ragonark"
-
Rate Your Records Managers - Parent Document
Filter = Records Management (MSG Documentation Standards)
Clerical – Records – In and Out of Network
OUT OF NETWORK
-
|
||||
ID
|
Specialty/Roles
|
Status
|
Comment
|
|
Kaiser
|
Thrive Total Health
|
Archived
|
Legacy Records Archived or Destroyed
|
|
OCHCA
|
Behavioral Health
|
Pass
|
Service Window 2006-2008
Record Period 2006-2007 for request
|
|
Pass/Incidences =
|
½ = 50%
|
Satisfaction with Records Management/Managers & Processes
|
||
-
|
Last Reviewed: 20171114-TU: Record
Management Satisfaction
Value of Records in the Hands of
a Consumer
We are in the middle of the
Electronic Health Record Movement. The
various E.H.R. vendors include the value of Electronic Health Records in their
sales pitches. Part of the E.H.R.
movement includes meeting Meaningful Use (MU) Criteria for providing patient
access to records via Patient Portals. A selling point for patients accessing
their records is: They may better team with their professionals about securing
appropriate care and Better Outcomes.
Professionally penned records can save the consumer time when submitting
mandated reports such as Disability Update Reports (DUR).
Well Let's Here - I Can Fit You In...
What Day Can't You Make It?
Well I Need to See You That Day
-
Special Topic - CCCHC Legacy
This segment we provide as a background for our review of Scheduling and Schedulers. We have published quite a number of reports centered about Brand New Day (BND) and Central City Community Health Center (CCCHC). We include a few of our links to materials in the scope of this paper.
This segment we provide as a background for our review of Scheduling and Schedulers. We have published quite a number of reports centered about Brand New Day (BND) and Central City Community Health Center (CCCHC). We include a few of our links to materials in the scope of this paper.
Scheduling Legacy
The Torkel Saga 2059: Central
City Community Health Center [SCHEDULING]
Nov 5, 2016 - Editor: Keith
Torkelson, MS & PHW. Website for Health Center - CCCHC-GG - Garden Grove
Clinic.
Christmas Report Card (2016)
Keith Edward Torkelson, MS – LiveX - The Torkel Saga 2059 - Blogger
Keith Edward Torkelson, MS – LiveX - The Torkel Saga 2059 - Blogger
Keith Edward Torkelson, MS –
LiveX – Christmas Report Card 2016 – Grade Your Health Network – Quality
Assurance - Central City Community Health Center.
Blog Charter by Keith Torkelson
& Team AVEY - Brand New Day HMO (2017)
[INCLUDES SCHEDULING]
BND Charter (this) CDM Strengths
Central City Community Health Center – Scheduling CDM Lipids BND Hub - Images
in the Middle Method.
FYI - If your wish to see some
pictures documenting Lived Experience check this one out.
Do Overs – Universal Satisfaction
(AVEY, 2017)
Unfortunately we have a minimum
of one (1) appointment per month. This favors
chance for a scheduling error. Error in
excess of our other BND related transactions.
Another complication is that for the year 2017 the schedulers made some well
documented errors. Before Brand New Day
and Central City Community Health Center we really never faced issues about
scheduling. For 2018 we are hoping to retire
our Vitals-Plus high frequency monitoring in favor of CCCHC bringing back their
Satisfaction Assessment. We will not
be-linger the issue: CCCHC is positioned to implement E-Satisfaction Survey
Systems and Protocols. The Consumer and
Provider Satisfaction Movements are not going away soon.
Transparency Issue
When we research for our MSG reports
we find it incredibly laborious to find out the first and last name of people
in the network. Thus for our CCCHC schedulers
we settle on first names. It took us
about one (1) year to collect up the Front Desk Fearsome Four: Bethany,
Beatrice, Gabby, and Jocelyn.
Greetings and Brand New Day! –
Hard Copy Format @ End of Report
Rate Your Schedulers
Filter = MSG Vitals-Plus – Grade
Point Method – Presentation for Hand Delivery
Central City Community Health Center (CCCHC) – Clerical – Scheduling (2017)
Central City Community Health Center (CCCHC) – Clerical – Scheduling (2017)
Format – Hand Deliver
MIXED IN AND OUT OF NETWORK
-
|
||||||
Character/Agency
|
QSM
Grade
Points
|
QSM
Grade
|
Key Event(s)
Comment
|
|||
CHARACTER
|
||||||
Bethany
[DUAL]
|
4.0
|
A
|
Flexible & Helpful
[DUAL ROLE AS CLINICIAN]
|
|||
Jocelyn
|
4.0
|
A
|
2 Transactions – No Error
|
|||
Beatrice
|
3.5
|
A-
|
Improving
|
|||
Gabriel
|
3.5
|
A-
|
Feisty
|
|||
Cynthia
|
3.0
|
B
|
Error
|
|||
-
|
||||||
AGENCY
|
||||||
Kaiser (OON)
|
4.0
|
A
|
Error Free
|
|||
CCCHC-BH
|
3.5
|
B+
|
||||
CCCHC-PCP
|
3.5
|
B+
|
||||
OCHCA-BHS (OON)
|
4.0
|
A
|
||||
OC Ophthal
|
4.0
|
A
|
Cataract and Emergency
Treatment
|
|||
Optometry
|
4.0
|
A
|
Do not know any names of
schedulers
|
|||
Dermatology
|
4.0
|
A
|
||||
-
|
Last Reviewed: 20171114-TU:
Summative Scores for Calendar Year 2017: Last Addressed Scoring: 20171106-M:
20171113-M: Keith E Torkelson, M.Sci.
Legacy Product of Tork Reconstruction Company
-
Rate Customer Service – All in Network
Filter = MSG Vitals-Plus - Grade
Point Method Scoring
MIXED IN AND OUT OF NETWORK
-
|
||||||
Character/Agency
|
QSM
Grade
Points
|
QSM
Grade
|
Key Event(s)
Comment
|
|||
AGENCY
|
||||||
Kaiser (OON)
|
4.0
|
A
|
||||
CCCHC-BH
|
3.5
|
B+
|
||||
CCCHC-PCP
|
3.5
|
B+
|
||||
OCHCA-BHS (OON)
|
4.0
|
A
|
||||
OC Ophthalmology
|
4.0
|
A
|
||||
Optometry
|
3.0
|
B
|
||||
Dermatology
|
4.0
|
A
|
Approval Management
Zero Co-pays
|
|||
CHARACTER
|
||||||
BND
Phone Nurse
|
0.0
|
F
|
Failed to help with Emergency
medication issue
|
|||
BND
Customer Service
|
1.0
|
D
|
||||
BND-Corporate
|
3.5
|
A-
|
||||
BND-Helpers-Current
|
1.0
|
D
|
||||
BND-Helpers-Legacy
|
3.5
|
A-
|
||||
BND-Derek
|
4.0
|
A
|
BND Model Helper
2017 Highest Performer
|
|||
-
|
Last Reviewed: 20171114-TU:
Summative Scores for Calendar Year 2017: Last Addressed Scoring: 20171106-M:
Value the Accounts
One of the founding principles in Customer Service is that you value your accounts. A second principle would be that a Rep entertains some level of situational awareness about their accounts. After dozens of transactions with Brand New Day their Telephone Reps are on the Dark Side of the Moon. They do what they are paid for and account awareness is not one of them. Here is a Customer Service example: About ten years ago we moved from Irvine-CA to Anaheim-CA. In doing so we shopped for a new car mechanic. We found and decided on “Steve” the Service Manager at Firestone on Lincoln. After our first transaction he always knew us and the car we drove and briefly our service history. Even Hewlett-Packard knows our individual needs better that BND Customer Service.
One of the founding principles in Customer Service is that you value your accounts. A second principle would be that a Rep entertains some level of situational awareness about their accounts. After dozens of transactions with Brand New Day their Telephone Reps are on the Dark Side of the Moon. They do what they are paid for and account awareness is not one of them. Here is a Customer Service example: About ten years ago we moved from Irvine-CA to Anaheim-CA. In doing so we shopped for a new car mechanic. We found and decided on “Steve” the Service Manager at Firestone on Lincoln. After our first transaction he always knew us and the car we drove and briefly our service history. Even Hewlett-Packard knows our individual needs better that BND Customer Service.
Rate Your Dentists
- Specialist – Dentists – In and Out of Network
Filter = MSG Vitals-Plus – Stars Method Scoring
Filter = MSG Vitals-Plus – Stars Method Scoring
IN NETWORK
-
|
|||||
ID
Character (Specialist)
|
PEV
|
Quick
Stars
QSM
|
Trend
|
Staff
QSM
|
Key
Transaction(s)
|
Smile Wide Dentists
|
Good
|
4.5
|
Pos
|
4.5
|
Fast and Efficient
|
Universal Care Dental
|
Good
|
5.0
|
Retired
|
4.5
|
Dentures
|
Saeed,
Maisun DDS
|
Poor
|
2.5
|
Neg
Retired
|
3.0
|
Avoided TX Associated with
Losing a Front Tooth
|
Le,
Patrick Kha
|
Pending
|
3.5
|
Pending
|
4.0
|
Second Opinion
|
Last Reviewed: 20171114-TU:
Summative Scores for Calendar Year 2017: Last Addressed Scoring: 20171106-M:
-
Rate Your Dentists
- Specialist – Dentists – In and Out of Network
Filter = MSG Vitals-Plus – Stars Method Scoring
Filter = MSG Vitals-Plus – Stars Method Scoring
OUT OF NETWORK
ID
Character (Specialist)
|
PEV
|
Quick
Stars
QSM
|
Trend
|
Staff
QSM
|
Key
Transaction(s)
|
Family as Adolescent
[RETRO]
|
Great
|
5.0
|
Retired
|
4.5
|
Fillings Progressed to Crowns
|
Last Reviewed: 20171114-TU:
Summative Scores for Calendar Year 2017: Last Addressed Scoring: 20171106-M:
Delta Dental – Set Backs
Brand New Day’s 2017 Contractor for dental is Delta Dental USA. For most of 2017 we have been serviced by SmileWide Dental. In October we receive a letter that beginning November 1, 2017 we are reassigned. With SmileWide we are in the middle of a treatment plan. Also before SmileWide we were assigned to a problematic Dentist (Saeed, Maisun DDS). We called Delta Dental Customer Service knowing it is really hard to get a real person. Our first transaction with Delta Dental we needed a Fee Schedule. We had to file a formal Grievance with BND to get one. Knowing the trouble to get a live Delta Dental Rep we hacked the dial pad options pushing numbers that are not in the choices.
Brand New Day’s 2017 Contractor for dental is Delta Dental USA. For most of 2017 we have been serviced by SmileWide Dental. In October we receive a letter that beginning November 1, 2017 we are reassigned. With SmileWide we are in the middle of a treatment plan. Also before SmileWide we were assigned to a problematic Dentist (Saeed, Maisun DDS). We called Delta Dental Customer Service knowing it is really hard to get a real person. Our first transaction with Delta Dental we needed a Fee Schedule. We had to file a formal Grievance with BND to get one. Knowing the trouble to get a live Delta Dental Rep we hacked the dial pad options pushing numbers that are not in the choices.
Delta Dental - Getting A Helpful Real Person
We get a real person who tells us
that we have to go online and research a new in network “Facility”
ourselves. We find the required Facility
Code. Call back and they promise us a
Reassignment Letter by mail. We have
been waiting a month and we still are not reassigned. What some of our comrades do is just not go
to the dentist. Some of our BND friends
and comrades have rotting mouths. Dental
care is linked with some fairly costly systemic diseases such and heart
disease. Actually more of them suffer
COPD, Medication Related Diabetes, and Medication Related Kidney problems more
that heart disease. About these ailments
one cannot completely rule out dental.
We can’t react to everything so we are putting off fixing the assignment
issue until after Thanksgiving (Today is November 19, 2017).
Dental Benefit - New Facility -
PENDING
FYI - Westminster Dentist - Brookhurst Mc Fadden Dental
Brookhurst Mc Fadden Dental - Dr. Patrick Kha Le & Dr. Neil Schultz
9900 Mc Fadden Ave., Ste. 101, Westminster, CA 92683 - 714.531.5770
Report Had to Be Split – Overwhelm
Unfortunately this report has to
be split because the size of it is overwelming Blogger.
[INSERT LINK TO PART II OF II]
Click Here for Part II of II - Skip to Part II of II
Charter Information Last Updated:
20171117-F: Charter Information for 2017 Christmas Report Card.
#Ug #Datic
[INSERT LINK TO PART II OF II]
http://brandnewdayhmo.blogspot.com/2017/11/crc-2017-ii-year-associated-with-brand.html
Appendix - Charter Information
Name of Post
Google + Sharing Information
Post Charter Filter
Christmas Report Card 2017 – Rate
Your Network – For Brand New Day - Quality Assurance in Health Care - Keith
Edward Torkelson, MS – MSG LiveX (2017) – Part I of II
-
|
|||
Aspect
|
Note
|
||
Discipline
|
Quality Assurance
|
EQR
|
|
Number-9-12
|
RAHS
|
||
Teacher
|
Science with Big Adams
|
||
Term
|
1974 Design
|
MSG Triple L
|
|
Submitted for
|
Partial Credit
|
||
Method
|
College Prep
|
||
Date Posted
|
November 19, 2017
|
Sunday
|
|
Name of Blog - BND Blog
|
Brand New Day
|
BND Blog
|
|
Touch up period
|
1 Week
|
||
Number of Parent Documents
(Parts)
|
5
|
||
Approx# of Typewritten Pages
|
30
|
||
-
|
Tags
#MGM > #RAHS > #UCSD >
#UCD > #CSUF > #OCHCA > #BND
[INSERT HARD COPY SAMPLE]
Hand Deliver Version - Course Card
And In The End - Appropriate Recognitions
A Pound Appreciation is worth its' Weight in Iridium
Address Burnout and Apathy
Move Forward to Part II of II
[INSERT LINK TO PART II OF II]
http://brandnewdayhmo.blogspot.com/2017/11/crc-2017-ii-year-associated-with-brand.html#Ug #Datic
No comments:
Post a Comment