MSG Vitals-Plus Assessment Instrument – Applied to Central City Community Health Center – By KE Torkelson (MS-Pathology) – Context of Annual Christmas Report Card (MSG, 2017)

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MSG Vitals-Plus Assessment Instrument – Applied to Central City Community Health Center – By KE Torkelson (MS-Pathology) – Context of Annual Christmas Report Card (MSG, 2017)

Vitals-Plus Assessment Instrument (MSG-VPAI-2017-Theta-25-Items)

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Specifications	Note	Detail
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Assessment	Vitals-Plus (Theta)	VPAI
Foundation	“Vitals dot Com”
Type	Modified by Appending
Items	7 + 18 = 25
Applications	>10
Measures	Satisfaction
Author-AVEY for MSG	AVEY for MSG
Blog	Brand New Day
Copyright	Informal
Date Published	20171118-SAT
Touch Up Period	1 Week
Owner	MSG
Sharing	Open for anything to us (Free)	Includes Sample Data
Penetrator	Google +
Test Populations	Scheduling and Lab Teams
Performance Earned Value (PEV)	Pass
Method To Mature	If you use it comment the number of times at the bottom
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Specifications – MSG Vitals-Plus Assessment Instrument (VPAI): Final 20171118-SAT:

MSG Vitals-Plus Method – Combined Scores

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	Patient Ratings Service Experience Element	20171031-TU CBC Team Martha	20171031 Scheduling Beatrice	Sample CALC
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	Items = 7	5.0/5	5.0/5	Sum/# Scored 4.5/5
	Items = 18	14.0/15	15.0/16	Sum/ # Scored 13.5/15
	Items = 25	19.0/20	20.0/21	Sum/# Scored 18.0/20
	Star Equivalents (5.0 Stars is the Best)	4.75	4.76	4.50
	With Bonus IF – THEN Add 1 to Numerator	20/20 100%	21.0/21 100%	(18+1)/20 * 100 = 95.0%

Indications of Satisfaction: Actual Data from 20171031-TU Encounters (CBC and Scheduling)

Prior was Excellent

Plan Shared results with Schedulers: Gabby             Jocelyn            Beatrice           Bethany

20171031-TU: Super Satisfaction Score (SSS) = 100%

Shortfall these transactions – None :o)

Binary Scoring Method (BSM)

P-Pass (1.0) | So-So (0.5) | F-Fail (0.0)

Note: Example of Share - Clozapine & BND 1.5

Vitals Standard Elements

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Item #	Patient Ratings Service Element	20171031-TU CBC Team Martha	20171031 Scheduling Beatrice	Sample CALC
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01	Ease of Appointment	1.0	1.0	1.0
02	Promptness	1.0	1.0	1.0
03	Courteous Staff	1.0	1.0	1.0
04	Accurate Diagnosis	NA	NA	X
05	Bedside Manner	1.0	1.0	1.0
06	Spends Time w Me	1.0	1.0	0.5
07	Follows Up After Visit	NA	NA	X
	Items = 7 (MAX)	5.0/5 100%	5.0/5 100%	Sum/#Scored 5.0/5*100

Vitals Method - Date Scored 20171003-TU: Indications of Satisfaction: Actual Data from 20171031-TU Encounters

Prior was Excellent

Plan Shared results with Schedulers: Gabby             Jocelyn            Beatrice           Bethany

20171031-TU: Super Satisfaction Score (SSS) = 100%

Shortfall these transactions – None :o)

Vitals-Plus Elements (Quality and Satisfaction)

Item #	Patient Ratings Service Element	20171031-TU CBC Team Martha	20171031 Scheduling Beatrice	Sample CALC
01	Accountability	1.0	1.0	1.0
02	Clozapine Awareness	1.0	1.0	1.0
03	Doctor’s Orders	1.0	1.0	0.5
04	Error Free	1.0	1.0	1.0
05	Guidance	1.0	1.0	X
06	Paper Trail (E-Paper Trail)	NA	1.0	1.0
07	Pharmacy	NA	NA	X
08	Phone Support	NA	NA	X
09	Promotes Recovery	1.0	1.0	1.0
10	Satisfaction Survey Offered	0.0	1.0	0.0
11	Scheduling	1.0	1.0	1.0
12	Situational Awareness	1.0	1.0	1.0
13	Timeliness	1.0	1.0	1.0
14	TimeSpent	1.0	1.0	1.0
15	Values Consumer (Member-Account)	1.0	1.0	1.0
16	Values Consumers Time	1.0	1.0	1.0
17	Healthful Environment	1.0	1.0	1.0
18	Agent of Remedy	1.0	1.0	1.0
	Items = 18 (MAX)	14.0/15 93.3	15.0/16 93.8	Sum/# Scored 13.5/15*100
	Sustain or Improvement Bonus			1.0

Vitals-Plus – Last Revision: 20170926-TU: (Theta Version) Indications of Satisfaction: Actual Data from 20171031-TU Encounters

#MSG #30